Cancellation & No-Refund Policy

1 Strict No-Refund Policy

Due to the digital and real-time computational nature of TimetoHive ONE (including automated triggers, cloud workspace provisioning, AI routine parsing, and third-party API executions), TimetoHive (OPC) Private Limited operates a strict No-Refund Policy.

All payments made for subscription plans (Monthly, Annual, Enterprise, or Add-ons) are final, fully earned, and non-refundable upon transaction completion.

2 How Mid-Cycle Cancellations Work

We believe in complete freedom without lock-in contracts. You may cancel your subscription at any time:

• Cancellation Stops Next Renewal: Cancelling your subscription immediately disables future automated billing cycles. Your payment method will not be charged again.
• Zero Mid-Month / Mid-Year Prorated Refunds: If you cancel midway through your billing cycle (e.g., cancelling on Day 10 of a 30-day monthly plan), no partial or prorated refund will be provided for the remaining days.
• Full Access Until Expiration: Your workspace remains 100% operational with all paid features active until the scheduled expiration date of your current prepaid period.

3 Try Before You Buy

To ensure that TimetoHive ONE meets your workflow, automation, and team collaboration needs before making a financial commitment:

• We provide free tier access and trial capabilities allowing you to test features, mobile responsiveness, triggers, and integrations without any initial financial commitment.
• We strongly encourage evaluating all features and compatibility during the free period before upgrading to a paid tier.

4 Exceptions for Technical Billing Errors

The only exceptions where a refund will be processed are strictly limited to technical errors:

• Duplicate Charges: If our payment gateway accidentally processes multiple charges for the same billing cycle due to network timeouts, the duplicate amount will be refunded immediately in full.
• Incorrect Tier Billing: If a technical billing glitch results in a charge exceeding your selected subscription tier, the discrepancy will be promptly adjusted and credited.

To report an accidental billing glitch, email support@timetohiveone.com with your transaction reference within 7 days of the incident.

5 GST & Tax Treatment (India)

For customers in India, Goods and Services Tax (GST) is collected and remitted to the Government of India in accordance with the Central Goods and Services Tax Act, 2017 (CGST Act):

• Tax invoices are generated upon payment confirmation.
• In the rare event of a verified technical duplicate charge correction, an official GST Credit Note is issued under Section 34 of the CGST Act.

6 How to Cancel Your Subscription

Cancelling your subscription is completely self-serve and takes less than a minute:

• Option 1 — In-App Self-Serve: Log in to your account, go to Settings > Billing & Subscriptions, and click Cancel Subscription.
• Option 2 — Email Support: Send a cancellation request from your registered workspace admin email to support@timetohiveone.com at least 2 business days prior to your renewal date.

7 Plan Changes & Upgrades

• Plan Upgrades: When upgrading to a higher tier midway through a billing cycle, you are charged the prorated difference for the remaining period, and new features unlock immediately.
• Plan Downgrades: When downgrading to a lower tier, the change takes effect at the end of the current prepaid billing period. No mid-period refunds are issued.

8 Chargebacks & Payment Disputes

If you have any billing questions, we request that you contact us at support@timetohiveone.com before initiating a bank chargeback or dispute.

Filing unjustified chargebacks contrary to this agreed policy may result in immediate workspace suspension and reporting to financial risk mitigation databases.

9 Billing Support & Contact

For any questions regarding your invoices, subscription status, or cancellation assistance, reach out to our dedicated support team: